If you are not happy we are not happy.
SHOES THAT DON'T FIT — If you receive your shoes and they don't fit correctly, please contact us as soon as you can within 30 days of receiving your order. As long as they’re in an unworn condition, and you post or courier them back to us at your cost, we will happily exchange them for a different size. This will incur a courier fee to send the new size back to you. If you have any questions about the fit of your shoes, please contact us.
FAULTY ITEMS — Your shoes will be considered faulty if they are received damaged, or a manufacturing fault occurs within 90 days of purchase. Shoes damaged as a result of normal wear and tear are not considered to be faulty.
Upon receipt of the goods, we require you to examine the goods and you will in any case be deemed to have done so. We shall not be liable for any non-delivery of any goods unless you give us written notice of the non-delivery within seven (7) working days of the date when the goods would or should, in the ordinary course of events, have been received by you. If the goods are received damaged or defective, please contact us immediately for a refund or exchange.
In all other circumstances the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply to our shoes within New Zealand.
To view our full returns policy please see our terms and conditions.